For example, if version X of firmware has been tested and is listed as compatible, then versions newer than version X are expected to continue to work.įailure of a " conditionally supported" component to provide the same service level as the similar device listed, unless Dell has communicated end of support or a specific incompatibility for a particular product, firmware or software version, would be treated as a bug that needs to be fixed by the device or software/firmware vendor. If a component is an identical model of a component listed, but differs in FW version, then it may produce similar results for any firmware and/or drivers that are newer than those listed.If a switch or server adapter shares the same underlying ASIC or chipset and is from the same vendor as a tested configuration, then it may produce similar results.Dell may require, in its sole discretion, as a condition of continuing support, that the customer replace the component with one that was tested and/or upgrade/downgrade to a supported software version.Įxamples of Conditional Support situations include, but are not limited to: In such cases, these issues will need to be addressed by the applicable device or software/firmware vendor. Resolution of functional and/or performance issues may be out of Dell’s control. Level 2: Conditional Support In addition to the product versions tested by Dell and listed in this Compatibility Matrix, the compatibility of comparable hardware models and newer firmware versions can be projected based upon the results for the systems actually tested and will be designated as " conditionally supported".ĭell will provide full contractual support for the storage solution under an active ProSupport or CoPilot support contract, assuming that all components in the storage solution are also under contracted support with their respective manufacturers and that documented recommended design best practices are followed. " component" – the individual parts of a storage solution in the form of host network interface adapters, iSCSI initiators, iSCSI host bus adapters, switches, and arrays.įor tested devices listed in this Compatibility Matrix, (and for the specific version listed), Dell will provide solution support, under an active ProSupport or CoPilot support contract assuming that all other components in the storage solution are also under contracted support with their respective manufacturers and that documented recommended design best practices are followed." storage solution" – the end-to-end set of components (operating system, network controller, switch and switch firmware, and array FW that permits a host to target communication.Please contact your Dell sales representative with questions about how to classify your proposed configuration.įor the purposes of the support statement, the following definitions apply: These recommended best practices are documented in a variety of technical whitepapers as well as a consolidated in the Dell PS Series Configuration Guide (published on the Dell TechCenter community) and SC Series Customer Knowledge Center. Each level of supportability also references the requirement for designing the storage subsystem using documented recommended best practices suitable for the each Dell Storage product family. Each of these entries constitutes a supportable " configuration".īased on this matrix, a customer configuration will be classified into one of the three levels of supportability, as described below. Regardless of support level, Dell EMC storage customers will always be provided full contractual support of their storage solution.Įach row in a table defines a SAN component and the hardware, software, or firmware that was tested with that component. Therefore, the information presented in this document do not constitute a complete list of what is supportable, but simply a list of what has been specifically tested. While Dell EMC tests on a wide variety of configurations, it is impossible to test against every device or version for all vendors with which the various Dell EMC storage products can interoperate. The Dell EMC Storage Compatibility Matrix details configurations that have been tested by Dell EMC storage test labs.
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